Delete data

kobbi is a service that businesses use to answer their customers. For the messages you send to a business’s kobbi assistant, that business is the controller and Velona AB is the processor.

Did you write to a company’s assistant on WhatsApp, Instagram or web chat? Request deletion from that company. The company owns the data and makes the decision.

Velona AB does not delete an individual conversation on its own initiative, because we process the data on the customer’s documented instructions (GDPR art. 28). We do assist the customer when such a request arrives (art. 28(3)(e)).

Write to dataskydd@kobbi.se. We forward your request to the right business and help them carry out the deletion.

To find the right data we need to know:

• which business you wrote to,
• which channel you used (WhatsApp, Instagram or web chat),
• roughly when the conversation took place.

Do not send a Swedish personal identity number or other sensitive data in your request. We do not need it to find the conversation.

Messages received through the WhatsApp Business Platform or Instagram DM are handled the same way as other messages in kobbi and are deleted as described on this page.

Deletion at our end does not affect the copy of the conversation that remains in your own WhatsApp or Instagram app, nor the data Meta processes as an independent controller. Request deletion of that from Meta.

If you close your customer account, customer data is deleted immediately. There is no waiting period and no window during which the data sits pending deletion.

What does remain after closure is invoicing and accounting records, which we are required to keep for as long as the Swedish Accounting Act (1999:1078) requires.

Conversations and messages are also deleted on an ongoing basis according to the retention period in the privacy policy — 12 months by default.

We answer a request without undue delay and at the latest within one month of receiving it (GDPR art. 12(3)).

You always have the right to request erasure (art. 17) and to lodge a complaint with the Swedish Authority for Privacy Protection, Integritetsskyddsmyndigheten (IMY), imy.se, if you are not satisfied with how the request was handled (art. 77).

Velona AB, company registration number 559577-0453, Sisjöbäckens Väg 22 Lgh 1002, 436 38 Askim, Sweden. Data protection questions: dataskydd@kobbi.se.

• Privacy Policy